The past few months have been an exciting time for us at SymSoft as we explore various use cases for Generative Artificial Intelligence in California. During this period, we’ve observed that many decision-makers often compare Generative AI to intelligent assistants like Siri or Alexa, or they think of Artificial Intelligence in non-generative terms. However, the capabilities of Generative AI go far beyond simply answering basic questions or assisting with routine tasks.
To illustrate this, here are three examples of real use cases currently being implemented for the State of California.
Gen-AI-powered assistants can assist individuals in completing applications or forms by guiding them through natural conversational language.
Instead of simply directing users to a fillable web or PDF form, our intelligent forms automation solution engages users in a natural conversation by asking questions and understanding their responses in a call or chat. It’s like having an expert sitting beside you to help complete, review, and submit the application, expanding your service capabilities.
Innovative solutions that can understand customer support calls and chats in real-time, enabling support agents to provide faster and more accurate responses.
Envision a scenario where each customer support agent is equipped with an AI-powered assistant that can listen to or read every customer inquiry in real time. This assistant generates real-time responses based on specific sources, such as regulatory codes, standards, employee manuals, and knowledge bases. By providing additional sources of information, the AI assistant enables agents to deliver more accurate responses in a fraction of the time. This solution enhances both the customer experience and the productivity of the agents.
Search engines can now understand user queries in natural language and respond similarly, citing sources or providing additional resources.
You may have noticed that Google now provides direct answers to search queries instead of simply listing relevant websites that may contain the information you’re looking for. This capability is now available on your website through an AI-powered search engine. Our Generative AI search can understand user queries in natural language and generate specific, accurate responses based on curated content sources. Additionally, it cites those sources and offers access to further resources.
For example, if you are navigating a recruitment website for a California state agency and you ask how to apply for the open CIO position, instead of receiving a list of pages on the website, you would get a detailed response that outlines the necessary steps to take.
We are excited to be at CIO Academy 2025 to showcase some of the exciting possibilities that are becoming part of real solutions today. Please stop by our booth and let us demonstrate the real possibilities!